Maintaining Mission-Critical Internet Operations

Many organizations find that maintaining mission-critical Internet operations can be a difficult, not to mention, time-consuming task. Primus offers a variety of Managed System Administration solutions designed to allow your organization to effectively leverage our advanced Network Operations Center and expert staff. Managed System Administration is strongly recommended for all dedicated server and colocation clients.

Because we realize no two businesses are exactly alike, Primus has developed flexible monthly support plans that allow you to customize your server administration tasks to fit your specific administrative and budgetary requirements. Our expert Managed Services team will work closely with you to develop a server administration solution to handle routine administrative tasks, such as tape backups to more complex administrative tasks, such as application specific configuration.

Worried about security on your server? Primus' experienced system administrators will keep your server(s) fully up-to-date with all of the relevant security patches for your environment. Server security is a growing concern for most companies but staying on top of industry security information is a time consuming and challenging task. Fortunately, Primus has invested considerable resources in network security and established server security monitoring protocols that ensure rapid response to security issues. Primus also offers extensive Managed Security Services.

Managed System Administration Supports:

• MicrosoftWindows Operating Systems
• Redhat Enterprise, CentOS and Ubuntu Server Linux Operating Systems
• Microsoft Active Directory, Sharepoint, Small Business Servers, MS Exchange MS-SQL, IIS, etc.
• Open Source Applications (Linux/Windows)
• Custom support available for specialized solutions (Please call for details)

Managed System Administration Options:

• Server monitoring and response
• Customer monitoring portal
• Process Audits
• Mail,Web and FTP Server Administration
• Log file Monitoring (Windows Platform Only)
• Optional phone, pager, email notification of monitoring events
• Operating system patches/hot fixes/service packs
• Application patches/hot fixes/service packs
• Tape backup monitoring and review
• Tape backup media test
• Acting as liaison with customer third party vendors to resolve computer hardware issues (third party charges are the responsibility of the customer)
• Hardware disaster recovery management (repair or replacement at customer s expense)
• Hardware installation with instructions provided by customer

Requirements:

• Primus' system administrators will require "Administrator" or "Root" access to your server(s)
• For Unix servers, Primus requires the server(s) to be running SSH for remote access
• For Windows servers, Primus requests that the servers be running "Remote Desktop" (terminal service) or "pcAnywhere" for remote access
• For Windows servers, Primus recommends that the servers be running anti-virus software
• Customer must provide Primus with at least 3 one-hour maintenance window periods (Mon-Fri, 7 am-6 pm) for system maintenance that does not impact server uptime
• Customer must provide Primus with at least 3 offline one-hour maintenance window periods (Tues,Thurs, Sun, 2 am-7 am) for system maintenance during which the server(s) may be taken offline for patches, upgrades, etc.